Tracking the agents through the application integrated to the platform;

Conversation / chat system between the software and agents;

Agents locator system in order to know the best located one for occurrence fulfillment;

Scanning system in the crisis area with appointment of agents and contacts to begin the conversations;

System to complement data of the occurrence with the purpose of report creation and the analysis of the onsite agents;

Evaluation system of the agent involved in the occurrence fulfillment and his attendance;

Smartphone application to reply with previously formatted responses, photos and videos download for purposes of report the ocurrence facts and subsequent analysis;

Reporting system of miles and hours dedicated by the agent in the ocurrence fulfillment.


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