Tracking the agents through the application integrated to the platform;
Conversation / chat system between the software and agents;
Agents locator system in order to know the best located one for occurrence fulfillment;
Scanning system in the crisis area with appointment of agents and contacts to begin the conversations;
System to complement data of the occurrence with the purpose of report creation and the analysis of the onsite agents;
Evaluation system of the agent involved in the occurrence fulfillment and his attendance;
Smartphone application to reply with previously formatted responses, photos and videos download for purposes of report the ocurrence facts and subsequent analysis;
Reporting system of miles and hours dedicated by the agent in the ocurrence fulfillment.
